Cancellation policy
Consumers have a fourteen-day right of cancellation.
Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (Karena Peter, Schillerstr. 10, 31618 Liebenau, Deutschland, info@petlovede.com, Phone: 015204402417) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of cancellation does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. ***
Sample cancellation form
(If you wish to cancel the contract, please complete this form and return it to us).
- To Karena Peter, Schillerstr. 10, 31618 Liebenau, Germany, info@petlovede.com
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as applicable.
Special notes
If you finance this contract with a loan and later cancel it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our co-operation with regard to the financing. If we have already received the loan when the cancellation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the cancellation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
If you wish to avoid a contractual obligation as far as possible, make use of your right of cancellation and also cancel the loan agreement if you are also entitled to a right of cancellation for this.
Cancellation policy created with the Trusted Shops legal text editor
*** These are all goods that are not labelled as "buy it now" or "single item". Only the following articles are subject to the right of withdrawal for private end consumers: Bobbiny yarns, natural cork balls unprocessed, as well as XXL yarn if 4 kg per colour is ordered per piece.
Here is my Instagram page: https://www.instagram.com/petlovede
Here you come to my Facebook page: www.facebook.com/petlovede
Reviews:
Unfortunately, this store system does not offer any rating options and I cannot connect any external providers. However, I have almost 800 reviews on Etsy from the last few years. On Etsy only buyers can rate and I as a seller can neither delete nor change the ratings, I can only comment on the ratings. If you don't know me and my products and would like to look at reviews before you order from me, you are welcome to do so. I have linked my Etsyshop in the button below. Clicking on the button will take you directly to my Etsy reviews. If you prefer not to click on a link, you can also simply search for my Etsy store on Google. Just enter “PETLOVEDE Etsy” and my Etsy store should be displayed directly. Then simply click on the ratings (stars).
In general, however, you are protected when ordering in my store via the payment providers (Paypal, Klarna and Stripe).
Cooperation / Affiliate:
You advertise my products or my store on your social media channels and receive your own discount code for your followers. If someone orders using this code, you will receive a 5% commission on the order. You can have this paid out to you 4 weeks after payment and order receipt or collect it to buy products from me. If you want to have the accumulated amount paid out, you need a registered business. I only send products for free in exceptional cases (very large account (over 100k) with many active German followers).
So you either need existing products from me, can get pictures from me or can buy products from me at a discount for the cooperation in order to enter into a cooperation with me.
Get in touch with me here in the store via email or on Instagram/Tiktok via message. The message function on Facebook is turned off due to an extremely high number of spam messages.
Everything, except yarns, fabrics & cork balls without ribbons, is handmade by me, Karena, for you with lots of love. You can always contact me for special requests and I will see if I can make your wish come true.
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