General terms and conditions of business

Table of contents
1. Scope
2. Contracting parties, conclusion of contract, correction options
3. Contract language, contract text storage
4. Subject of the contract
5. Requirements and handling of customer content
6. Delivery conditions
7. Payment
8. Right of withdrawal
9. Retention of title
10. Transport damage
11. Warranty and Guarantees
12. Liability
13. Dispute Resolution
14. Final Provisions


1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.

In Germany, the following applies: According to § 13 of the German Civil Code (BGB), consumers are any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

For Austria, the following applies: In the following conditions, "consumer" refers to the "consumer" as defined in the Consumer Protection Act (KSchG).

An entrepreneur is a natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to business customers: If the business customer uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

2. Contracting parties, conclusion of contract, correction options

The purchase agreement is concluded with PETLOVEDE - Karena Design.

By placing products in our online shop, we are making a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.

3. Contract language, contract text storage

The language(s) available for concluding the contract: German, English

We save the contract text and send you the order details and our terms and conditions in text form. You can view the contract text in your customer login.

4. Subject of the contract

4.1 Product description

The validity of the respective product description as an essential part of the contract is noted.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us: Due to individual screen configurations (e.g., resolution and brightness), slight variations between the displayed and the actual product colors are possible.

Natural variations in grain, structure, and color of the wood are possible in wood products.

4.3 Right of Use

Any sketches, drafts, preliminary products, etc. that we may create to fulfill the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order to the extent contractually agreed.

5. Requirements and handling of customer content

5.1 Requirements

If fulfilling the order requires you to provide us with content (e.g., texts, data, files), the available technical options and any applicable requirements are governed by the respective product description. You are solely responsible for the content, including its legality and accuracy. We do not conduct any editorial review prior to fulfilling the order.

5.2 Compliance with applicable law

The content and any products created from it must always comply with applicable legal regulations. In particular, they must not infringe upon the rights and claims of third parties (especially copyrights, trademarks, or other intellectual property rights) and must not contain or serve any content that glorifies violence, is discriminatory, racist, xenophobic, or otherwise immoral or unconstitutional.

5.3 Right of withdrawal

We reserve the right to refuse the order or withdraw from the contract if the content you provide violates legal or regulatory prohibitions or accepted standards of decency, or if there is reasonable suspicion of such violations. This applies in particular to the provision of content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.

6. Delivery conditions

6.1 Delivery area

We deliver within Germany and Austria.

6.2 Shipping costs

In addition to the stated product prices, standard shipping costs will apply. Details regarding the shipping costs can be found in the individual offers.

6.3 Delivery options

We ship the products to the delivery address specified during the ordering process.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

7. Payment

7.1 Prices

The prices valid at the time of ordering apply. These are total prices and include statutory VAT.

7.2 Due date and payment default

The price is due upon conclusion of the contract, unless a later date is specified in the following payment terms. For consumers: In the event of late payment, we reserve the right to charge you a fee of €1.50 per reminder for the second and each subsequent reminder. You retain the right to prove that the actual damage incurred was less. This does not affect any other claims. For businesses: In the event of late payment, we reserve the right to charge you statutory default interest at a rate of nine percentage points above the base interest rate, as well as a flat fee of €40. This does not affect any other claims.

7.3 Payment methods

The following payment methods are generally available in our shop.

Prepayment: If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card: You will enter your credit card details during the ordering process.

Your card will be charged immediately after you place your order.

PayPal, PayPal Express To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your login details and confirm the payment instruction.

The payment transaction will be processed by PayPal immediately after you place your order. You will receive further instructions during the ordering process.

PayPal may offer additional payment options to registered PayPal customers selected according to its own criteria within their customer account. However, we have no influence over the availability of these options; any further individually offered payment methods govern your legal relationship with PayPal. You can find more information about this in your PayPal account.

PayPal: In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal Services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. You will find further information with the respective payment option and during the order process.

PayPal, PayPal Express To pay the invoice amount via the PayPal payment option, you must be registered with PayPal, authenticate yourself with your login details and confirm the payment instruction.

The payment transaction is processed by PayPal immediately after the order is placed.

PayPal may offer additional payment options to registered PayPal customers selected according to its own criteria within their customer account. However, we have no influence over the availability of these options; any further individually offered payment methods govern your legal relationship with PayPal. You can find more information about this in your PayPal account.

Credit card via PayPal: Your card will be charged by PayPal after the goods have been shipped.

Direct Debit via PayPal: Payment by direct debit via PayPal requires an address and credit check and is processed directly by PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. PayPal will inform you of the debit date (so-called pre-notification). The debit will occur before the goods are shipped.

Purchase on account via PayPal: Purchase on account via PayPal requires an address and credit check and is made directly to PayPal.

Purchase on account via PayPal and Ratepay: Purchase on account via PayPal requires an address and credit check and is made directly to Ratepay GmbH, Franklinstrasse 28-29, 10587 Berlin (“Ratepay”).

To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.

To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.

To pay the invoice amount via the payment service provider Amazon Payments Europe SCA, 38 avenue JF Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction will be processed by Amazon Pay within one business day of placing the order. Amazon Pay may offer registered Amazon Pay customers, selected according to its own criteria, additional payment options within their customer account. However, we have no influence on the offering of these options; any additional individually offered payment methods will affect your legal relationship with Amazon Pay. You can find further information in your Amazon Pay account.

In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will find further information with the respective payment option and during the order process.

Purchase on account via Klarna: The invoice amount is due 30 days after shipment of the goods and receipt of the invoice. Payment by invoice is only available to consumers. Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment options in their customer account. However, we have no influence on the offering of these options; any further individually offered payment methods will affect your legal relationship with Klarna. You can find more information about this in your Klarna account.

Installment payments via Klarna: You can pay the invoice amount in up to 36 monthly installments. A down payment may be required for some orders. The due date depends on Klarna's payment plan. Installment payments via Klarna are only available to consumers. Klarna may offer registered Klarna customers selected according to its own criteria additional payment options in their customer account (e.g., interest-free installment plans). However, we have no influence on the availability of these options; any additional individually offered payment methods will affect your legal relationship with Klarna. You can find more information about this in your Klarna account.

Instant bank transfer via Klarna: To pay the invoice amount via instant bank transfer through Klarna, you must have a Klarna account and a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. Klarna does not conduct a credit check when paying via instant bank transfer. Your account will be debited immediately after placing your order. You will receive further information during the ordering process.

Credit card via Klarna: During the order process, you enter your credit card details. Your card will be charged by Klarna immediately after you place your order. No address or credit check will be performed.

Direct debit via Klarna: You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the debit date (so-called pre-notification). The debit will occur after the goods have been shipped.

Stripe and Mollie Payments: Credit card payment, Apple Pay, Google Pay via Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. Mollie BV: Klarna, various banks, PayPal, credit cards. Address: Keizers Gracht 125, 1015CW Amsterdam, Netherlands

8. Right of withdrawal

Consumers have the statutory right of withdrawal as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.

9. Retention of title

The product remains our property until full payment is received.

For businesses, the following applies in addition: We retain title to the product until all claims arising from the ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from this resale – irrespective of whether the goods subject to retention of title are combined or mixed with other goods – up to the amount of the invoice, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

10. Transport damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to report the damage or contact us will not affect your statutory rights and their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

For entrepreneurs, the following applies: The risk of accidental loss and accidental deterioration passes to you as soon as we have handed the goods over to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment.

11. Warranty and Guarantees

11.1 Warranty Law

For consumers, the statutory warranty rights apply.

The following applies to businesses and merchants: Unless expressly agreed otherwise below, the statutory warranty rights for defects apply. The following limitations and reductions of time limits do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents: • in the event of injury to life, body, or health; • in the event of intentional or grossly negligent breach of duty or fraudulent intent; • in the event of breach of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely (cardinal obligations); • within the scope of a guarantee promise, if agreed; or • insofar as the scope of application of the Product Liability Act is applicable. Limitations for businesses: For businesses, only our own specifications and the manufacturer's product descriptions that have been incorporated into the contract constitute an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising claims. For businesses, the limitation period for claims based on defects in newly manufactured goods is one year from the transfer of risk. The preceding sentence does not apply to an item that, according to its usual purpose, has been used for a building and has caused its defectiveness. Used goods are sold excluding any warranty. The statutory limitation periods for recourse claims under Section 445a of the German Civil Code (BGB) remain unaffected. Note to merchants: Merchants are subject to the duty to inspect and give notice of defects as stipulated in Section 377 of the German Commercial Code (HGB). If you fail to give the required notice, the goods are deemed approved, unless the defect was not discoverable upon inspection. This does not apply if we have fraudulently concealed a defect.

11.2 Guarantees and Customer Service

Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

12. Liability

We are always fully liable to consumers residing in Austria. Furthermore, the following applies: We are always fully liable for claims arising from damages caused by us, our legal representatives, or agents in cases of injury to life, body, or health, in cases of intentional or grossly negligent breach of duty, in cases of guarantees, insofar as agreed, or insofar as the scope of application of the Product Liability Act is applicable. In cases of breach of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on the part of us, our legal representatives, or agents, our liability is limited to the amount of the foreseeable damage that typically arises at the time of conclusion of the contract. Otherwise, claims for damages are excluded.

13. Dispute Resolution

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Final Provisions

If you are an entrepreneur, then German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Should individual clauses of these terms and conditions be wholly or partially invalid, the remainder of the contract shall remain in effect. Insofar as individual clauses are invalid, the content of the contract shall be governed by the applicable statutory provisions.